If the customer service after you get a pump is anything like their customer service during the application process, then I believe that we made the right choice to go with the Ping! Yesterday afternoon, the Animas rep called me just to touch base!
I wasn't expecting a call any time soon since I forewarned him that the doctor was probably going to drag her feet until we meet with her on the 22nd. But he called to let me know that the insurance won't take any paperwork until they have the doctor's paperwork. That means that they won't figure up how much they will cover and what our co-pay is yet. I'm disappointed by this because I was hoping that if we could get everything covered on the insurance end and in place, then when the doctor signs off, we could get the pump that much sooner... but no dice.
I think Ellee is starting to come around to the idea of the pump. She knows that we can do away with the Lantus shots which she wants more than anything. While we can't get it through to her that it's less shots and less pain, I think she's starting to process it a little bit. I don't expect that to come right away since it took me a while to accept it. But I'm hoping that once we are on this for a month or two, that she will realize that this is all for the better.
In the mean time, it looks like it will be a week and a half wait till our doctors appointment before anyone can take the next step.
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