If the customer service after we get this pump is half as good as the customer service we are getting now, then I will be thrilled! Our rep from Animas has been amazing at keeping us updated on our application progress! He has called me to keep me in the loop even when there hasn't been any new news, which is something that I never would have expected!
Monday (the 22nd) was our quarterly Endo appointment, as well as the day that Grandpa had his open heart surgery from a heart attack he suffered on Wed, the 17th. I was hoping to hear something before we had to go to Dublin for our appointment, but he wasn't out before we had to leave. With being nervous about my Dad's surgery and the hassle and disappointed we had with this whole pump process, I'll be honest that I was ready to lay it all out there with the doctor about how I honestly felt about it all. I did not expect this appointment to go so well.
I guess it just goes to show that when you expect the worst, when things go better than that, it's a pleasant surprise and puts you in a good mood! The nurse started off by telling me that they signed and faxed (with confirmation) the pump paperwork over a week ago and even pulled up the paper to show me! I really wasn't expecting that, but it would explain why the insurance company went ahead and released the information. I made a call to Nick and left him a message that they have already sent the approval over but were more than willing to resend it if he would give them a call on Tuesday morning.
I was ready for the doctor to give me a hard time about us being ready for the pump, but instead, she addressed the multiple lows we were having. Her A1C was still higher than they would like, but it dropped from the last visit. I was very disheartened to hear that this number was till high, I thought our control has been better and most of her meter readings have been within range, if not on the lower range of the scale. I can't help but think that this is one of the many reasons that we are ready for a pump.
After the appointment, I called Uncle Jason to find out that Grandpa came out of surgery and they said he did very well!
Part of the appeal of this doctors appointment was that I told the girls that we would pick out their backpacks after we were done. It's so hard to give them complete control to pick something out when you aren't that fond of their choice! That is the main reason I waited for backpacks till I made it back to Target with the girls, because I was not fond of all the bags that I found around Lima. But the girls did good, Ellee picked out a purple bag with butterflies and an orange kitty (with matching lunch box), and Dani picked out a "Hello Kitten" bag. And no, it's not "Hello Kitty", she was quick to correct that it's "Hello Kitten"!
It was late when we left Columbus and I can't say that I was surprised that both girls fell asleep. It was a very hectic, and emotional day.
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